Support

Email us at support@ratesweep.app. Include the website, address or ZIP code you swept, and a screenshot if something looks wrong.

Many answers are in the app itself: tap Help at the bottom of the screen.

A price or special looks wrong

Open the facility in the Market tab and tap Open the page we read to compare with their website. If their website shows something different from RateSweep, email us the facility's name and the web address. Every one of these reports helps us read websites more accurately.

Cancel a subscription

Subscriptions are billed by Apple or Google, so they can only be cancelled there. Deleting the app or closing your RateSweep account does not stop the charges.

• iPhone: open Settings, tap your name, then Subscriptions, then RateSweep, then Cancel Subscription.
• Android: open the Google Play Store, tap your profile picture, then Payments & subscriptions, then Subscriptions, then RateSweep, then Cancel.

Refunds

Payments go to Apple or Google, so refunds are requested from them:

• Apple: reportaproblem.apple.com
• Google Play: Google Play refund help

Sign-in code didn't arrive

Check your spam or junk folder, and wait 30 seconds before asking for another — each new code replaces the last one. Codes expire after 10 minutes.

Close your account

See Delete your account.

Privacy

See our Privacy Policy.